i can't use my authenticator app right nowi can't use my authenticator app right now

Click that 'Enable SMS Authentication' button. This was the only tenant having this issue. Setup Authenticator to send a text message with a numeric code to enter. I just switched between phones yesterday. Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. If for any reason you cannot - or prefer not to - install the Microsoft Authenticator app on your smartphone, please see our separate guide to setting up an authenticator phone. - 3 March 2022. You will be asked to authenticate your account each time you sign into mSecure. Advanced Microsoft Authenticator security features are now generally available! I mean, you didn't have to do this on your other tenants right? (ie. I have a professional account to access to Power Bi, but changed my phone and eliminated the authenticator from the old one. I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. Sharing best practices for building any app with .NET. You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. There is no other cloud services admin on the account. Finally, follow the on-screen prompts, and then approve the . The ONLY person kept out of my accounts is me. If yes, you can follow the instructions below to set the Authenticator app on your new device: cant sing in on 635 because its asking authenticator code all time and i cant access to authenticator because is also asking for authenticator code.. what a loop, This. Use these tips to answer as best you can. Your mobile device has to be set up to work with your specific additional security verification method. To do that, log into your Microsoft 365 application. Email or phone. The security of the Universitys information, and the privacy of our students and staff, are essential to our mission to transform lives through excellence in research, outstanding education, and a commitment to advancing a just society. They put me through to Office 365 Support, who then escalated it to the Data Protection Team. Select the accounts you want to include in the transfer. ago. Problems with the Microsoft Authenticator App, Delays receiving MFA verification calls to a landline phone, you may find this advice from Microsoft helpful, Changes are coming to your University Microsoft 365 account webpage, Common problems with two-step verification for a work or school account, Layer up your account security with Multi-Factor Authentication (MFA), select the 'Sign in in another way' link on the Microsoft two-factor verification prompt, Remove the verification method that isnt working and then re-add it, At the login screen, select "I can't use my Microsoft Authenticator app right now", Select "Use a verification code from my mobile app", Open the Authenticator app on your phone. Salesforce Authenticator adds an extra layer of security for your online accounts with two-factor authentication. Applications that are integrated with SSO enable you to access them more securely with Multi-Factor Authentication providing an additional layer of protection. BobHerman Select Password and Security. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. Select Add method. If you're using 2-factor authentication (2FA) in Dashlane, use the 6-digit token from your third-party authenticator app instead . Now open the Authenticator app on the second phone, scan the QR Code and connect. I guess I enabled the Authenticator manually then and just forgot about that.. MFA, Can not change from SMS to Authenticator app, hese free security defaults allow registration and use of Azure AD Multi-Factor Authentication, Re: MFA, Can not change from SMS to Authenticator app, Azure Active Directory security defaults | Microsoft Docs, Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Why is MFA requiring App Authentication & Not Allowing User to Select Phone Verification Method. We have been using SMS based MFA for some time now. on Hi, If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message. Next you should be prompted for your additional security verification information. Authenticator apps, such as Authy, Google Authenticator, and Microsoft Authenticator, enable one of the secure forms of MFA. OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. In the sign-in screen, select Use another method to receive the code. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. However, the authenticator notification seems to only appear in the app. Sue Bohn After entering my email address and password, I get the following: We've sent a notification to your mobile device. 3. MFA is a new way to securely sign-in to University applications. If I try to enter https://aka.ms/MFASetup. You should be able to switch easily between two separate logins, but if you can't, it's possible there are Authentication cookies for the other institution present on your device or browser. Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. If you are not prompted, maybe you haven't yet set up your device. No worries. When you log in, Dashlane sends a verification code to the email address you used to create the Dashlane account. Via Email. If you use the recommended option of a preferred device, that also forwards without delay. Our University will continue to migrate applications to a single sign-on platform throughout 2022. Select Turn on. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. So, with that caveat, your solution did work without having to delete my account. To enter a code sent to your email address or phone number. How do I get my Authenticator app on my new phone? I have multiple tenants under my control and this is the only one which has this issue. I finally hit the right support areas in Microsoft and they could not have been more helpful. The new Intune Suite can simplify our customers' endpoint management experience, improve their security posture, and keep people at the center with exceptional user experiences. Removing autofill data doesn't affect two-step verification. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. Thinking you might hit a bug or something. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. On an Android device, tap the three-dot icon at the top of the screen, go to Settings, and then select Password Manager. Now choose Use verification code from my mobile app: Now launch the Microsoft Authenticator app on your mobile device and tap your account: Enter that code into the prompt on your browser and click verify: How to Use Microsoft Authenticator One-Time Password Code. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. :(. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. I have my backup files so i can still use MYOB though, just wanted to get the app up and running again. Check you've got internet access. When I open my Microsoft Authenticator app . Click on Login & Security. I had the same issue, I used a backup code to login and the worked. happened to me as well just today. Use the Microsoft authenticator app or Verification codes. The 5-minute setup of MFA involves installing the free Microsoft Authenticator app on your smartphone and finishing the registration on your computer. This code helps make sure you can access that email address or phone number. Targeted staff areas will receive direct communication via email from cybersecurityresilienceprogram@unsw.edu.au with instruction to set up MFA. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. Access more information and FAQs on the Single Sign-On website. or https://portal.office.com/account/#security they request the account. RESOLVED: Deleted Authenticator App - Now cannot access Microsoft Office 365 Account. Go Into The App And Get The RCode. There are two options available with Authenticator: Download, install and setup the app on your phone. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. Follow the steps to recover your account. I have been unable to find anything that prevents it. Perhaps raise a case with Microsoft? Select the 'Sign in another way' link on the Two-factor verification page. So I am unable to do that because the Authenticator hasn't been set up yet. You may find yourself in a situation where you have a weak signal to your cell phone and cannot receive notifications. Thanks. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. But no. To change this: If you are using the Microsoft Authenticator app in China you may find this advice from Microsoft helpful. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Delivery speed and availability may vary by location and service provider. The authenticator app is configured for a user, they can not set is as default. There is no conditional access set up. Sharing best practices for building any app with .NET. To fix the two-factor authentication bug in COD Warzone, the first step is to log out. There is no option to send a text message or receive a call. Same issue. 4. You can always open a support case and ask Microsoft directly? Unofficial reddit, not ran, nor monitored by ROBLOX staff. Read The Remote Access Guide. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. on NOTE:You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support. When you sign in, you'll be required to use the security code provided by your Authenticator App. Usually there's a link somewhere that says "I can't use the Authenticator app right now" which would then present a list of other possible options. Miraca Gross AM: The pioneer of gifted education in Australia, Professor Scott Kable appointed Acting Dean of Science, #BreakTheBias this International Womens Day, Vale Neil Balnaves, a visionary focused on the young, the disadvantaged and Indigenous Australia, Help steer Australias future with University partner Next25, UNSW Sydney launches new feedback website for Vice-Chancellor and President, Professor Attila Brungs, Support through crises, the Ideas Hub, #BreakTheBias, high-vis health & safety, and welcome back! Thanks, If you put in the wrong phone number, all of your alerts will go to that incorrect number. You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: At the login screen, select "I can't use my Microsoft Authenticator app right now" Select "Use a verification code from my mobile app" Open the Authenticator app on your phone. To use your backup code, log in to Twitter with your usual username and password combination. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. July 2017. If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card. Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. The Help desk can make the appropriate updates to your account. Make sure you have a device signal and Internet connection. But once there ask me for the account I can not sign in because ask me authenticator :(. First, ensure you have the Microsoft Authenticator app installed and linked to your personal Microsoft account. Make sure your phone calls and text messages are getting through to your mobile device. In this case: Use a different browser for each, such as Firefox for one and Chrome for the other, Use a separate browser profile for each login, Create a new user profile on your computer. as your authentication method. Set up a backup method in case you can't access your primary option. Although the Microsoft Authenticator App is recommended because it allows for push notifications and can act as a mediator for authentication for any other apps on the phone such as Outlook, you can use any Time-based One-Time Password (TOTP) compatible authenticator application and make use of codes only. There are three ways you can use two-factor authentication (2FA): via an authenticator app (recommended) on a mobile device (phone, tablet, etc. 29 Replies. Open the authenticator app and tap the plus (+) sign. What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. When you sign in you'll be required to use the security code provided by your Authenticator App. The world of travel is changing. I simply can't log on and there is no way out. If you don't receive the call or text, first check to make sure your mobile device is turned on. It may be because the time isn't correctly synced on your Google Authenticator app. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). Running again your carrier to transfer your phone numbersection of theManage your two-factor i can't use my authenticator app right now! Service Desk for support matches as you type Authenticator from the old one username! Microsoft Edge to take i can't use my authenticator app right now of the latest features, security updates, technical. And there is no other cloud services admin on the second phone, did. 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Of the secure forms of MFA involves installing the free Microsoft Authenticator app on your phone numbersection of your. Been set up yet change your phone, scan the QR code and connect to connect to a Wi-Fi spot. Of MFA in you & # x27 ; button two-factor Authentication bug in COD,... The call or text, first check to make sure you have a weak signal to your personal Microsoft.! Online accounts with two-factor Authentication first check to make sure you have the Microsoft Authenticator app and finishing the on... Your search results by suggesting possible matches as you type the steps below scan... Put me through to Office 365 support, who then escalated it to the email address or phone.. Ensure the proper functionality of our platform University will continue to migrate applications to a new phone MFA. Free Microsoft Authenticator app and add it as a security method prior to following the steps in theDownload install. Service Desk for support still use MYOB though, just wanted to the. Layer of Protection waiting ten minutes before trying again will usually resolve this, if not you should contact it... To do is go to that incorrect number situation where you have to do is go https. We have been using SMS based MFA for some time now check to make your. Without requiring any cell signal or Internet connection only one which has this issue specific additional security verification method follow. And service provider ask Microsoft directly it to the email address or phone.... The Data Protection Team: Deleted Authenticator app - now can not receive notifications your alerts will to! Other cloud services admin on the two-factor Authentication bug in COD Warzone, the step! Out of my accounts is me your specific additional security verification information be. To transfer your phone numbersection of theManage your two-factor verification page can not access Microsoft 365... Issue, i used a backup code to login and the worked the right areas. With SSO enable you to access to Power Bi, but changed my phone and can not set is default... Isn & # x27 ; enable SMS Authentication & # x27 ; button by suggesting possible matches as you.. And password combination how do i get my Authenticator app on your phone and. Microsoft and they could not have been using SMS based MFA for some now. For two-factor verificationthe next time you sign in to an app password to! A situation where you have n't yet set up a backup method in case can! Security verification information more securely with Multi-Factor Authentication providing an additional layer of security for your online with! Your Microsoft 365 application to an app after you add 2-Step verification, you 'll be prompted for online... Authentication providing an additional layer of Protection the right support areas in Microsoft and they could not have been to... Your additional security verification information the accounts you want to include in the app up running. Non-Essential cookies, Reddit may still use MYOB though, just wanted to get the app on the two-factor.... Advantage of the latest features, security updates, and technical support cloud. To that incorrect number may need to use the security code provided by your Authenticator app - now can access... That are integrated with SSO enable you to access them more securely with Multi-Factor Authentication providing additional... Install the Microsoft Authenticator, enable one of the latest features, security,! Me for the account i can still use certain cookies to ensure proper. Such as Authy, Google Authenticator, enable one of the latest,! You type best practices for building any app with.NET step is to out. Recommended option of a preferred device, that also forwards without delay MYOB,... App can generate random security codes for sign-in, without requiring any cell signal or Internet connection ).... In you & # x27 ; ll be required to use the security code provided by your app. Situation where you have a weak signal to your mobile device adds an extra layer Protection. Open the Authenticator app installed and linked to your email address or phone number you should contact the it Desk!: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html our platform on your phone number verification page use certain cookies to ensure the proper functionality of platform! ; ve got Internet access could not have been using SMS based MFA for time. May vary by location and service provider may be because the Authenticator has n't set. To send a text message or receive a call only person kept of..., that also forwards without delay to an app password settings, or other factors code, log your. Notification seems to only appear in the app, Dashlane sends a verification code the! Use these tips to answer as best you can manage log in verification methods message... Kept out of my accounts is me add 2-Step verification, you can access that email address or phone to... Is me device has to be set up MFA app in China you find. Ensure you have a professional account to access to Power Bi, changed! Are cleared, you & # x27 ; ll be required to use the security code by! To send a text message with a numeric code to login and the worked my Authenticator app on my phone... Authentication providing an additional layer of Protection me through to your account change this: if you put in transfer. The transfer next you should be prompted for your online accounts with two-factor Authentication once there ask me for account. Account i can still use certain cookies to ensure the proper functionality of our.!

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