", "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. Almost didn't make the flight. If it is damaged in transit, we will help you repair it under many circumstances. We never were able to get to Frankfurt to see our family there and had to book train tickets to Paris to meet our hotel reservation there two days later. The seats were very narrow and it was impossible to fit on there. Would make the entire process go much smoother. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights. Overall, very pleasant experience and flight was on time. We waited at the Airport for the luggage to arrive. Delta Skycap service is inside the parking garage on level 1, at drive-through lane. ", "Tv screen didnt work very well. ", "Very professional, helpful and friendly. KAYAK is a travel search engine. We can help save money with discount tickets that are not available online. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. The flight itself was fine. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. I saw 4 movies and slept somewhat comfortably for once! ", "The food because of coronavirus the service was scaled back", "Boarding I was with my family but they didnt give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair", "Plenty of movies/shows to watch. But really my harsh criticism comes from the loss of my girlfriends luggage. Some no doubt missed connections because of this petty brinkmanship. I'll walk to Europe before ever booking with them again. ", "The flight never took off after 3 hours on board on the tarmac. Crew spent most time in galley chatting. The seats were very comfortable and the staff very helpful. ", "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost. ", "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much. ", "One of our entertainment consuls had to be rebooted 4 times and still didnt work. Flight was comforyable smooth and on time. Food was good and tasty. For your return ticket, we recommend flying on a Saturday and avoiding Mondays for the best deals. You may file a claim if you are injured or your property is lost or damaged during the screening process. Not that old. ", "We sat on the runway for over an hour with no explanation as to what was happening. But don't expect to to get the best and newest planes around but it's still overall a good experience. Thats crazy. ", "The person sitting next to me needed to buy 2 seats. ", "I paid extra for Economy Delight seats for me and my wife. Fly from Munich from $494, from Frankfurt am Main from $498, from Berlin from $509, from Dsseldorf from $524 or from Stuttgart from $557. 2) Call Delta airlines. ", "Having to pay extra to pick a seat prior to check-in. Yes, youll need a passport to travel to Frankfurt am Main from Salt Lake City. We were surrounded. No one wants to pay for business class with 2toddlers crying and up and down aisle . ". All baggage activity shown in the local time of the airport location. ", "This was an emergency trip to see my mother who was in the hospital. For customer service needs while traveling through Salt Lake City International Airport (SLC), contact: Terminal Landside SupervisorP.O. ", "My suitcase weal broke during the flight!! This is not all. They would not even communicate as to why delayed and would not put us in a different flight. I remember when it was all complementary and standard on overnight flights. Contacting the Salt Lake City International Airport Prior to contacting the Salt Lake City International Airport, please review the Travel FAQs and information regarding the Lost & Found Department . Copyright 2020 Salt Lake City International Airport. Take home lesson? We had to wait in an enormous line and then take a bus to the flight. They served delicious meals, snacks, and water. Scores according to KAYAK customer reviews, "The audio jack of the movie is not good It's on & off seems loose", "No sandwiches for sale just snack boxes", "We left Salt Lake City so late that I missed all my train connections and ruined my plans. ", "Flight itself was very smooth, especially the landing. Told me I might not make the plan (I did). The Salt Lake City International Airport is part of a department of Salt Lake City, and all employment verification requests need to go through the City. Tips for Filing a Claim. Nice snack. Made for a very late night getting home and needing to be to work the next morning. ", "Still waiting to board after missing this connection had to be booked on another airline", "The cabin crew was so kind, efficient, and attentive. 5 more minutes might have made a difference. ", "Fast boarding and nice staff. Ear sets would not stay connected. Very thoughtful and much appreciated. Copyright 2020 Salt Lake City International Airport. ", "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. ", "It was really cramped and the bathrooms smelled very strongly. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights. We waited without information in the airport for over 6 hours and then were told to exit after which it took another 3 to 4 hours to get out of the airport. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight. ", "Bussing to the plane was a bit odd, but the crew remained organized in doing so. Boarding was efficient and we departed and arrived early. The food was great, nice leg room in regular economy class, thousands of movies and tv showsit was great! ", "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids. The old 747 just didn't meet expectations. For a long haul flight, Virgin Australia is TOP NOTCH! ", "No entertainment or usb plugsto charge. Please save your control number; you will need it when communicating with TSA and to check your status. ", "Only 3 movies available on the entertainment system. ", "I liked the food, the crew, the service", "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow", "I leave my jacket in the hanger when I get off the airplane I realized that they didnt gave it to me. This was our 1st trip, so we felt stupid about everything after the flight was cancelled. No announcements made. ", "Too many interruptions. Friday, Saturday: 4:15 am-4:30 pm. Box 145550Salt Lake City, Utah 84114-5550, Salt Lake City International Airport3920 W. Terminal Dr.Salt Lake City, Utah 84122. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. ", "We nearly missed the plane due to how closely our flights were scheduled. They did not compensate or pay anything, which is unacceptable. ", "Seat could use a bit more cushion, a bit thin for a long haul service. ", "Newer plane. ", "Customer service , the air craft , the blankets", "Food was good but it would be great if we can select more options online before boarding the flight. ", "Late like always no even a free drink of water sad sad", "The boarding and crew was nice no complaints. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing", "Flight canceled, poor communication from the airline to the passengers. The touch screen of the DVD player did not work well so it was a frustrating experience. We can help save money with discount tickets that are not available online. ", "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. Mre than 5 hrs delay", "Crew where awesone and the choice of entertainment was fantastic", "Evening snack was not the greatest breakfast was pretty food", "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out", "Boarding was chaotic and congested with not much information or order. Please check with the operating carrier for your baggage status. We booked the flight originally based on the shorter layover of an hour and a half. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down. In flight when I asked cabin crew they said they didn't get any request. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldnt arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. ", "Comfort, food, service - all were superb. Neck cushions on chair arent adjustable and not comfortable. Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brusselseven though all of our luggage was labeled "priority". It was very upsetting not knowing when she going to arrive in Denver. ", "some staff spoken English was not upto the mark", "There was a malfunction on the aircraft after the first taxi attempt. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom. Needed some variety. I really felt I was being treated well by all the staff on board. The seats are also only mediocre", "Amazing crew, excellent drinks and decent food. Room to spread out. Baggage Online Claim Forms If you need to file a claim for Delayed, Damaged or Lost baggage or missing items: Get a File Reference Number from the Baggage Service Center. ", "Nice flight was comfortable travel good food.Thanks", "She was cheerful and genuine. ", "Wheelchair shortage on arrival, although I had one reserved. The two airlines most popular with KAYAK users for flights from Salt Lake City to Frankfurt am Main are Delta and Lufthansa. Entertainment not available so can't rate that. | Jan. 6, 2023, 5:00 a.m. | Updated: 11:48 a.m. You can provide the required information to the . I know you can do better, because you used to. ", "This long haul flight was on an Airbus plane with five restrooms in the basement. ", "the crew was very dry. The way Israelis queue at the airport, leaving no room between you and themtoo much pressure. ", "Rapid City, I could check my BAG through to PDX. Find cheap tickets to Frankfurt am Main from Salt Lake City. They repeatedly threatened to cancel the flight rather than raise the offer. I will think twice to travel by KLM. Most of the stewardess very professional and kind. Leg room was okay for a short flight. Received very filling meals. ;)", "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhatmmmm not sure what the word is, but room for improvement describes it. Lufthansa is also a great choice for the route, with an average price of $1,291 and an overall rating of 7.8. ", "Everything else was horrible. Best Ive ever seen in main cabin for free. Ps. Airlines . At the rental center, a 20min wait as there were 4 customers ahead of me and 2 agents doing parallel processing. ", "Staff and services all very good definitely", "Most of the crew tired especially hard to keep everyone comfortable and safe. ", "I would have liked for there to have been a gluten-free snack available. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. Im not a frequent traveler and they kindness towards my anxiousness stood out. I will never fly with KLM. We'd paid for business class all the way, but only got it on the interseas portions of our flights. ", "Exceptionally unhelpful customer service when asking about extra kilos/bags. Leg space was not that great. ", "Inflight entertainment was great. The newer 777 on the way back was much more comfortable, with better amenities. ", "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to. This makes others late and very inconsiderate. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. Monday, Tuesday, Wednesday, Thursday: 4:15 am-5:30 pm. Not enough space or leg room. Project: New Baggage Handling System. ", "Clean aircraft, efficient and friendly crew. You could then fly to Frankfurt am Main with an airline and back to Salt Lake City with another airline. They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers! who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. The staff was great", "Staff: from check in to landing, they could at least smile. In short, all crew-passenger issues could have been resolved with more communication and water. ", "in flight entertainment, bathrooms, and charging capability", "Not enough service/availability of water", "The service was good as they were making up for the entertainment system issues on the plane. In the past 3 days, the cheapest one-way tickets to Frankfurt am Main from Salt Lake City were found on Delta ($956) and Air Canada ($5,718), and the lowest round-trip tickets were found on American Airlines ($713) and KLM ($716). They didnt exactly ruin my flight, but they didnt make it enjoyable either. 747-400 planes also very comfortable, compared to the Airbus 320,", "Nothing. People talking loudly in the bar late into the night, which made it even harder to sleep. Ive never had such pleasant service on a western airline. ", "Bording far away, got my cabin luggage and everyone elses into the cellar because it didnt fit in the plane. The last departure to Frankfurt am Main leaves Salt Lake City at 10:10 pm. But it doesn't end there. See if your flight has been delayed or cancelled and track the live position on a map. I dont understand the logic of the decision to not load our luggage to try to save us time. They want 2.50 for a baby can of coke. ", "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. ", "I did not get the requested meal. The headphone audio setup at my seat did not work very well. ", "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us. ", "The booking process and paying for luggage is disappointing. Completely unacceptable", "Flight was delayed, for unkown reasons. Found it hard to avoid due to hunger over the duration", "I never expect airline food to be any good but Im always hoping its edible. ", "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience", "I wasnt able to get a simple luggage name tag after asking several staff employees. Only an hour's drive from 10 major ski resorts, SLC is Utah's gateway for many winter sports . Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) Freising at 9:50. ", "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes dont match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. It is human to err! Let us help you start, The airline should do something about people who are large enough they need two seats. Although much to choose from such as tv shows etc., more recent movies would have been a plus. Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brusselseven though all of our luggage was labeled "priority". YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Oh, and the vegetarian breakfast was unfortunately poor as well. 1. If your flying dates are flexible, you should consider flying to Frankfurt am Main on a Tuesday, as we generally find the cheapest rates on that day for this route. Except that didn't turn out to be true. Flight was late taking off due to catering. ", "no vegeterian sandwiches very disappointed", "For taller people flying economy sucks . Track Flights, Search Fares, Locate Airlines. ", "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. No doubt missed connections because of this petty brinkmanship the logic of the player... And/Or YP affiliated companies but really my harsh criticism comes from the loss of my girlfriends.. ( mac-and-cheese, chicken, Baileys behind the bar, etc. only got it on runway. Legroom in Club Europe is poor, seating in the front rows should not have been densified so much who... Comes from the loss of the decision to not load our luggage to arrive customers ahead of me and wife... Terminal Landside SupervisorP.O everyone elses into the cellar because it didnt fit in the front rows should have... For luggage is disappointing repair it under many circumstances but only got it on the portions... 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