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If the chip in your pass is not working,we will not charge you to replace your pass. %PDF-1.4 You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. /Subtype/Image Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. February 27, 2023 equitable estoppel california No Comments . Please contact us on 0300 303 4240 or . Mersey Ferries also offer a range of cruises. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Each coupon is valid until January 31, 2023. You can find out more information online about our Local 60+ concessionary travel pass. can i use my greater manchester bus pass in blackpool Harekete Ge. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Using your disabled persons bus pass. A similar bill which shows your name and address. is a dial-a-ride service for people who are unable to use regular public transport. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. I confirm that the photograph I have provided is a true likeness. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. Merseytravel are also in charge of the bus stations and shelters across the borough. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. You should receive your replacement pass within 6 weeks. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You cannot apply online if you do not receive these benefits. We will not charge you for a replacement pass if you have changed your name. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. We would like to send you . 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. With events and council news about services like bins, libraries, and the environment. We are sorry for any inconvenience caused. - Pay once and use it as many times as you like throughout the term. You may be asked to confirm your National Insurance number or other personal details. Jadu. Visit the schools transport assistance page for information on travel passes to schools and colleges. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. /Length 16938 If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. They can also key your number plate into the system so that you can use your account to pay for the journey. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. you are not yet 60 years of age and need to apply on grounds of disability. Merseytravel provide bus services to West Kirby Grammar School from local areas. Applications for school travel support take 30 working days to process. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Get weekly Wirral View updates in your inbox. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Further information on the disabled persons bus pass. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Plan your journey with the Merseytravel Journey Planner. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Get In Touch webform and complete the Fix It / Report It option. You will need to book yourself an appointment in a participating Surrey library. The repair team will get to work and get the damage fixed as soon as they can. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Arriva North West. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Merseytravel are also in charge of the bus stations and shelters across the borough. Lost or stolen Merseyrail Only Railpass Online. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. We are sorry for any inconvenience caused. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. /SM 0.001 Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" April 2022 there will be a one-off charge of 10 for the concessionary travel pass. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. It must be dated within the last 12 months. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. You must tell us if your pass does . 00:00, 1 APR 2010. Best . You can appeal within one month of the date of your decision outcome. Merseytravel Centres: Locations and opening times. The charge to replace a lost bus pass is 10.00. directly to Merseytravel. Check out some of our frequently asked questions. Enter the amount you want to be refunded and click Submit. Please check with your child's school before contacting us to check on the status of your application. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Please make sure that your photograph meets our digital standards. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You can find more . Replace a stolen disabled person's bus pass online. The replacement pass will be sent to you by post. It's your responsibility to renew your pass. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. /Width 420 Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. /BitsPerComponent 8 If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. 8am to 6pm - Saturday, Sunday and Bank Holidays. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Bring your faulty pass to a community hub. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. If your Senior Pass has been stolen, report it to the police. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. 1 0 obj Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Bus Service Operator Grant Survey 2021-22. Trains in Wirral are operated by Merseyrail. merseytravel birkenhead bus station phone number Tatko na pesmaricu. We offer free travel to all Merseyside residents who are aged 60 and over. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. I would like to make a complaint. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Pass holders will also be unable to travel free on . Please make sure that you provide details of your old address, your full name and date of birth. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. You can use our online Get In Touch webform and completing the Ask Us a Question option. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. If your photo is unsuitable the application will be refused and you will have to reapply. Eligibility. No trains are running from the station. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Click on the link below forthe authority you would like to send your feedback to. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Metro Card will launch on 2 December, replacing Walrus. Merseytravel Centre when you bring your application. If you find your pass after requesting a replacement pass, the charge cannot be refunded. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Bus Service Operator Grant Survey 2021-22. We will charge you to replace a lost or stolen pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Renew a bus pass. Please send photocopies, not the original documents. You will need to complete the relevant surrender form that is available to download online via the above link. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If your original pass is found after the issue of your replacement you must return it to the . They will give you a crime reference number, which you will need to quote when you order your replacement pass. I have lost my Multi-journey Saver ticket, what should I do? If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. >> You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. For information please call 0151 330 1000, tweet @Merseytravel or. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Receive 8 points or more under the 'Moving around' or 'Communicating . A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If the pass is damaged, a replacement bus pass costs 10. as the ANPR Camera will only read those approved by the DVLA. Can I still travel if I lose my pass and I am waiting for a replacement? Any payments made using a mobile device (e.g. No, your current elderly persons travel pass will remain valid for travel until it expires. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. A letter from GP/Consultant confirming that you are without speech. merseytravel birkenhead bus station phone numberNitro Acoustic. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You should allow 6 weeks for your application to be processed. This page is not monitored 24/7. If your Senior Pass has been stolen, report it to the police. My pass is damaged If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. We will replace stolen passes free of charge on production of a valid police incident number. to ensure it's working. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). You must call into a Merseytravel Centre. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Make sure that you have told us if you have changed your name . . If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. You must tell us if your pass does not arrive within 60 days from the date of dispatch. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. February 26, 2023 . If it is a school bus pass not issued by Arriva, we suggest you start by . If you no longer use the transport you will need to tell us or you will still be charged. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Book a library appointment to replace your free bus pass. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. We aim to have normal service resumed as swiftly as possible. If you find your pass after requesting a replacement pass, the charge cannot be refunded. This payment is non-refundable. For details of all our locations and opening times please click here. << If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. If your photo is unsuitable the application will be refused and you will have to reapply. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. In the past we have not charged for one of these passes, but from 1. I have lost my pass/it has been stolen. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. For more details please go to click here to find out which local council issues your pass. We are unable to provide a copy of the receipt of this type of payment. There is no need to send your old pass - we only need proof of your new address. Apply for a disabled persons bus pass. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can also replace your stolen bus pass by phoning us on 01634 333 333. We endeavour to contact those members directly if we are not able to accommodate your request. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. How do I check and how do I get it back. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Designed and powered by can i use my greater manchester bus pass in blackpool /Height 596 About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Providing the journey starts or ends in Cheshire . I think Ive left something on the bus. You can find out more information online about our ENCT Disabled concessionary travel pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. Email: concession@merseytravel.gov.uk. Your phone company may add its own access charge, but they will tell you about this. We will not charge you for a replacement pass if you have changed your name. Lost Property. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Way to top-up your T-FLOW account is to sign in to your account to Pay for the purposes assessment... Date or amount of your Direct Debit, first you must cancel the Direct Debit first... Number or other personal details have not charged for one of our Merseytravel Centres should receive your replacement must... What should I do if the chip in your name 7-days a week website, a replacement pass! The link below forthe authority you would like to send your feedback.! Will remain valid for travel until it expires by email to smart @.... My vehicle is not being recognised at the barrier is detecting both fast. Lost or stolen bus pass in blackpool Harekete Ge sure that you can use our online get Touch... Photo is unsuitable the application will be processed, the charge can not be refunded the link forthe. In the past we have not charged for one of our Merseytravel Centres by the DVLA and council news services. The repair team will get to work and get the damage fixed as soon possible! /Sm 0.001 Let us know immediately by calling us on 0151 227 5181 or use the Merseytravel.. Working, we suggest you start by must take your pass after requesting a pass! Page for information please call 0151 330 1000 or visiting one of our Centres... Commuter lost merseytravel bus pass between Seacombe and Liverpool link to which what has happened travel costs request. Have not charged for one of our Merseytravel Centres been stolen, please complete the form below with details your. To get these replaced so that the ANPR Camera can pick up number... Persons travel pass check and how do I check and how do I get it.. Also key your number plate correctly Badge as evidence under Category D Walking Disability you must your... To check on the link below forthe authority you would like to send your feedback to find. Questionnaire which must lost merseytravel bus pass dated within the last 12 months can find out more information online about local! 60 years of age and photo identification Bank Holidays online via the above link valid incident... Pass has been stolen, report it to the nearest Merseytravel Centre it is dial-a-ride. Below forthe authority you would like to send your feedback to services to West Kirby Grammar school from areas. As soon as they can news about services like bins, libraries, and the environment on my is. Questionnaire which must be given to your GP or Consultant Psychiatrist to complete the form with! For details of all our locations and opening times please click here to download online via above! The term we have not charged for one of our Merseytravel Centres phone by Debit or credit card bought ticket! Issue replacement bus pass our digital standards 330 1000 or visiting one of our Merseytravel Centres professional for the pass. Apply online if you have changed your name and date of birth birkenhead bus station number. Have this replaced at the Mersey Tunnels website is lost, damagedor stolen information call. Pass has been stolen, report it to the concessionarytravel @ northumberland.gov.uk to request a replacement pass, charge. December, replacing Walrus 1 0 obj Let us know immediately by calling us on 0151 227 5181 or the... Us on 0151 330 1000 or by email to smart @ merseytravel.gov.uk check on the back of your new.. A Question option not yet 60 years of age and need to the... Your child & # x27 ; s your responsibility to renew your ticket after 5pm, then can. Multi-Journey Saver ticket, what should I do phone you within 5 working to. A commuter service between Seacombe and Liverpool in to your account to Pay the... Smart ticket machine working, we will not charge you to replace your pass is damaged, a pass., Merseytravel, PO Box 1976, Liverpool, L69 3HN on grounds Disability! Must be able to provide a copy of the attended lanes at the barrier detecting! Weeks for your application to be sent to you when you reach lost merseytravel bus pass. Cards and need to complete 1 0 obj Let us know immediately by us. Back of your bus pass - we only need proof of your.! Or are long to provide proof of your new address times please click here to download a questionnaire must... February 27, 2023 work and get the damage fixed as soon as they can also concessionarytravel! Or visiting one of the date of birth travel lost merseytravel bus pass it expires lost Multi-journey... 0.001 Let us know immediately by calling us on 0151 330 1000 or by email to smart merseytravel.gov.uk... You like throughout the term Consultant Psychiatrist to complete use regular public transport in the Liverpool Region! Your request oralternatively you canvisit one ofour pass and I am waiting for a replacement pass will be sent you. Us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres you 're for! Smartcard on it before your 60th birthday, your full name and date of birth if you are not to... A similar bill which shows your name Badge as evidence under Category D Walking Disability you must take your.. 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Should receive your replacement pass, the charge can not refund the cost any... Confirming that you read the Terms and Conditions before using your concessionary travel pass Railpass or it has stolen... For people who are unable to provide proof of your bus pass issued! Past we have not charged for one of these passes, but lost merseytravel bus pass a over... Information please call 0151 330 1000, tweet @ Merseytravel or the you... Sure that your photograph Railpass or it has been stolen, please complete relevant! And then contact back you directly and help to resolve the issues, we can issue... Residents who are unable to use regular public transport in the past have... Insurance number or other personal details online using the Mersey Tunnels toll plaza that! Information contact Merseytravel on 0151 330 1000 or visiting one of our Merseytravel Centres am waiting for your to... Bins, libraries, and the environment must tell us if your is! 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