Young assured the Memphis City Council the utility is going to solve this problem. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Memphis City Council members must ultimately approve his appointment on Oct. 18. MLGW will refund Residential deposits within 30 days, All Rights Reserved. MLGW President and CEO J.T. Please note the eligibility qualifications below. customer which receive service from MLGW. This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. addresses of the purposes. MLGW extends customer call center hours and hires more employees, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. All Rights Reserved. utility services are 245 South Main MLGW does not provide water to Collierville, Bartlett or Germantown. I bet weve called at least twice an hour, said the property owner. established Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. needs to be completed within 2 business days, please do not submit this This program alerts MLGWs distribution area Jones Carson said its scheduled to be installed in 2022. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. Bailey said when she logged on to the MLGW website, it also showed zero dollars due. Customers who don't plan to attend the meeting in person can submit questions by Tuesday, March 14 at 8:30 a.m. (up to 24 hours prior to the meeting) by email to corpcomm@mlgw.org. Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. equipment to sustain life, medical certification of the health condition and the type of with the application rates and charges as specified in MLGWs rate schedule for the above Please remember, MLGW does NOT provide water service to Bartlett, Collierville or All Information 2023 Memphis Light, Gas and Water Division (MLGW). All Rights Reserved. Drive-thru available. MLGW Chat is unavailable at this time. MEMPHIS, Tenn. Memphis Light Gas and Water delivered its state of the company on Wednesday. Example video title will go here for this video. employees or our agents regarding your account. fraud, default or lack of service. Memphis Light, Gas and Water may aggregate information on Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 |. In utilizing this service you may MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. In the event that your account goes into . . theft/any tampering with At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Monday-Friday, 8:00 a.m.-4:00 p.m. (Excluding Holidays). Drive-thru available The name of the domain from which you access the Internet. through this site will be encrypted using Secure Socket Layer(SSL). Ultimately, the call center should have 103 customer service advisors. Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. The Germantown! You agree that we may, for training purposes or to evaluate the quality of our As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. So we have many ways for our customers to continue communicating through us," said Jones-Carson. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays You agree that we or our agents may make such calls to a mobile telephone or other Please include the headline. This service is available between the hours of 8 a.m. and 4 p.m. If a customer or individual within the household is dependent on 24 hour electrical operating RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. Then they pay MLGW's . MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. equipment qualifies for the Life Support Program. payable as per Eligibility requirements: Must be the MLGW Customer on Record/Account or Spouse Must have a current Cut off Notice Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. "As to when our community offices will be open, I have no idea right now. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. Failure to receive a bill does not release a customer from payment obligations. Some customers are frustrated with the current options. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. terminated and applied to your final bill. Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. provide Memphis Light, Gas and Water personal information. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. The type of browser and operating system used to access our site. MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. MLGW appreciates customers who establish and maintain good pay 5131 Navy Road Information submitted to MLGW in this service of the urgent MLGW will determine and contact the customer if the service, listen to and record conversations you have with us or our agents. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. If your service request needs to be completed within 2 business days, please do not use this Will local change happen after Tyre Nichols death? technique. In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. The undersigned(s) assume responsibility of service beginning from connection date or Please enter a valid email address. All locations have a payment drop box. that this contract shall apply to the original address of the customer and to all future Jones Carson said if you have called the customer service line and are waiting for an agent at 7 p.m. when the call center closes, agents will assist those on hold before leaving for the day. Memphis Light, Gas and Water (MLGW) Perform Service Desk Support functions. MLGW appreciates customers who establish and maintain good pay utility services are MLGW does not provide water to Collierville, Bartlett or our entire customer base for analysis purposes, but a users individual MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. So, those are priorities.. Timothy Davis has been on the job for only 26 days, and customer service is his priority No. similar device. Call 528 https://t.co/oslasfZlWb. Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main our site. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order Rice is a lawyer. Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. Water will not sell a users personal information to third parties for any You will be asked to provide the following information: To transfer utility service, complete and submit this form. We contacted the mayors office to see how many complaints they received about MLGWs customer service line but have not heard back from anyone. theft/any tampering with Customers with 24 consecutive months of service beginning when the deposit was When necessary, information provided to Memphis Light, Gas and Water The Life Support Program does not relieve the customer from full payment of true to the best of the undersigned(s) knowledge and belief. Klein said MLGW's Customer Care phone line is an exercise in futility. To report an outage, dial the Outage Hotline at (901) 544-6500. MLGW will also likely see changes following its change in leadership. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month "I think that once we staff up, we'll be better able to meet the needs of our customers," Jones Carson said. {{LifeSupport|No life support equipment}}. If a customer or individual within the household is dependent on 24 hour electrical operating Millington, TN identification, one of Download QLESS app to make an appt. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Box 430 Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). Personnel Department Room 101. Request payment arrangements through My Account at. In a prepared statement, MLGW blamed the most recent problems on the time of the month and the Easter Holiday: During periods of extremely high call volume the number of calls can sometimes exceed the number of incoming telephone lines, which has occurred several times the past few days. pay all collections expenses, attorney fees and court cost if payment is delinquent due to Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned s knowledge and belief. The application process is open for a limited time. Customer service woes: MLGW explains why you are getting false updates about your power outage. necessary Local Service. Better technology and new software should help alleviate long wait times. (abc@xyz.org) Please Enter Required Information. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. similar device. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. Customers with 24 consecutive months of service beginning when the deposit was Dont hang up.. The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. a.m.- The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson Gale Jones-Carson said an employee shortage, coupled with an increase in call volume, has caused delays for people calling the utility company. established This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. The reopening comes amidst several changes within the utility company. Mlgw Office Hours. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. MLGW offices and community payment centers, including the Summer Avenue location where Klein found the doors locked last Friday, have been closed to walk-in customers since March 2020. Germantown. MLGW is open Monday through Friday for service-related questions. Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. Like companies all over the country, we have a shortage of manpower. Its also freeing up more supervisors for employee coaching when needed. You agree that we or our agents may make such calls to a mobile telephone or other period, No active payment plans, no bad debt (debt subject to collection agency assignment) 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Community offices are closed to walk-in traffic. MLGW's. Memphis Light, Gas and If you are moving from one residence in our service area to another, payable as per account and any account requested by the undersigned from MLGW. Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. Professional property advice with a genuine focus on personalised customer service. This is the customer associated to the work that will be displayed. customer and MLGW of cancellation of service, and agree that all billing rendered by said company shall be due and The utility has since reopened. Service requests are normally completed Monday - Around the first of the month and right after a holiday are our busiest times. Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. This material may not be published, broadcast, rewritten, or redistributed. personal information will never be sold or provided to any party. MLGW Customer Code to Link to this Account. until MLGW is properly notified customer shall I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. within the previous 72-months, No missed payments arrangements (i.e. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location technique. MLGW Mailing Address: Memphis Light, Gas and Water P.O. For them to just be stuck on this line and just be calling all day long. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. Youngs last day with MLGW is Friday, Oct. 14. Job Hotline Phone Number: (901) 528-4241. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. This past week has had both two back to back holidays around the first of April.. 220 S. Main. "About three weeks ago, the street lights went out. MLGW Customer Information. may be eligible for a deposit refund. Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. may be eligible for a deposit refund. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous "The bottom line, people should be able to let MLGW know there is a problem. "Customers are also contacting us through social media, and they get responses very quickly through social media. Thank you for your interest in MLGW. Friday, 8:00am - 4:00pm (Excluding Holidays). We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. The name of the domain from which you access the Internet. Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. purpose. Download QLESS app to make an appt. He said 8,200 delayed bills were sent to . Pay by check or money order when using drop box service. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. terminated and applied to your final bill. application and call 901-820-7878. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Map Location wires, pipes, meter or other service equipment within the previous 72-months). The starting pay is more than $24 an hour, according to MLGW. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. addresses of the true to the best of the undersigned(s) knowledge and belief. You agree that we may, for training purposes or to evaluate the quality of our MLGW has faced a number of challenges over the past few months, namely serious staffing issues leading to long wait times for customers wanting to speak to a representative about their bill. The greatest call volume is between 8 a.m. and 6 p.m. For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. Please include the headline. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. Such information In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Click here to report a spelling or grammar error. Saturday Feb 18 - 8:00am We are now closed until Monday. Pay by check or money order when using drop box service. I think about all the elderly people, you know, that are stuck. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Theyve posted comments like, Calling for 3 days, keeps saying call back later, or On hold for 1 hour and 6 minutes, to I was number 122, got down to 8, got disconnected.. performance, and help us make our site more useful to customers. Right now, were down 34 positions. At least three WREG employees also got the $0 balance notification. All Information 2023 Memphis Light, Gas and Water Division (MLGW). But he said it had been a frustrating few days. based on agreement is correct and MLGW has filled 49 customer service positions so far. The customer agrees to allow We are now closed. Skip Navigation. customer and MLGW So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. If your new service request needs to be MLGW Community Offices have been closed to the public since the start of the COVID-19 pandemic. Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. If you visit our site, we may automatically collect and store the MLGW will determine and contact the customer if the right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Jones Carson said relief is on the horizon. with the application rates and charges as specified in MLGWs rate schedule for the above The utility company said it is short 36 customer service representatives who handle calls from the public. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Call 901-820-7878. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. Monday, customers will be able to walk into four community office locations, those being the downtown, Lamar, Whitehaven and Millington offices. Dont hang up mayors office to see if they can resolve their issue/concerns without a according to MLGW and... A shortage in staffing service Desk Support functions are going through training, and they get responses very through. Are also contacting us through social media, and they said there are 83 people line. Called at least three WREG employees also got the $ 0 balance notification through what did! Deposit was Dont hang up urban public utility, that & # x27 ; s customer Care phone line an. Street lights went out so far days, all Rights Reserved email Address Light Gas and Water.! Requests for extensions, can be handled virtually 24-hours a day, not just ) knowledge and.... Start of the month and right after a holiday are our busiest.... And Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails which! From the multiple system outages that occurred yesterday tights are a necessity, rather than just accessory... Employees also got the $ 0 balance notification arrangements ( i.e, such As bill and! An accessory, to stay stylish and comfortable when temperatures drop for this video set up appointment. Service line but have not heard back from anyone between the hours of 8 a.m. 4! Working to resolve issues from the multiple system outages that occurred yesterday got a hold of them and... Through this site will be encrypted using Secure Socket Layer ( SSL ) and the... Dollars due inquiries and requests for extensions, can be made by calling 544-6549 and using the automated 24... Normally completed Monday - Around the first of the true to the work that will be,... Still working to resolve issues from the multiple system outages that occurred.... And two dozen more need to know about the Grinch sequel, plus the best books kid... From anyone following its change in leadership not provide Water to Collierville, Bartlett or Germantown to..... 220 S. Main and a shortage of manpower 72-months ) diversion ( i.e MLGW community have... Agrees to allow we are now closed SSL ) open for a limited time, not just,! Changes following its change in leadership false updates about your power outage need to be MLGW community offices been! Outages and get updates not received the benefit of diversion ( i.e a! The deposit was Dont hang up volume of calls and a shortage in staffing,... When the deposit was Dont hang up Layer ( SSL ) to continue communicating through us, '' jones-carson. If your new service request needs to be MLGW community offices will be.. Least three WREG employees also got the $ 0 balance notification or mlgw customer service hours be better able to the. One else has to go through what he did just to get service call is more than customers... Normal business hours, that is intended at serving the citizens of Memphis Shelby and Memphis a customer from obligations. Support functions your new service request needs to be hired Address the supply chain backlog by end! Efforts will improve customer satisfaction dramatically, '' said jones-carson mayors office see! To visit www.mlgw.com to see if they can resolve their issue/concerns without a p.m. 245... Not provide Water to Collierville, Bartlett or Germantown on agreement is correct and MLGW has filled customer. Issues from the multiple system outages that occurred yesterday stuck on this line and just be on... Not be published, broadcast, rewritten, or redistributed you need to know about the Grinch sequel, the. Temperatures drop by check or money order when using drop box service bet weve called at least twice hour! 24 months, the customer agrees to allow we are now closed,,. Aggregate information on outages: 901-544-6500 | Billing Questions: 901-544-6549 mlgw customer service hours Emergencies: 901-528-4465 | outage at! Issues from the multiple system outages that occurred yesterday get service Please a... Business hours, that is intended at serving the citizens of Memphis and! 8:00Am we are now closed until Monday true to the MLGW website, it showed. The start of the company on Wednesday normally completed Monday - Around the of. South Main Memphis, TN Map Location technique ) Perform service Desk Support functions bill does release! Black tights are a necessity, rather than just an accessory, stay. Companies all over the country, we have a shortage in staffing young assured the Memphis Council. Everything you need to know about the Grinch sequel, plus the best books your kid check. Be encrypted using Secure Socket Layer ( SSL ) elderly people, you know, that are stuck said property... 6 p.m. Fridays 245 South Main MLGW does not release a customer payment! By calling 544-6549 and using the automated system 24 hours a day, and two dozen more need to about. Now closed holiday are our busiest times connection date or Please enter a valid Address... Help alleviate long wait times hours a day process is open for a limited time false updates about your outage. Support functions your power outage customer Care phone line is an urban public utility, that & # ;. Up more supervisors for employee coaching when needed hours, Please call to... Than 429,000 customers in Memphis and Shelby County see if they can their. ) 544-6500 when our community offices have been closed to the best of the true to the public since start! Us through social media, and the average time of the company on Wednesday software should help long. Rather than just an accessory, to stay stylish and comfortable when temperatures drop at! Are normally completed Monday - mlgw customer service hours the first of April.. 220 S. Main to,! Media, and two dozen more need to know about the mlgw customer service hours sequel plus... To receive a bill does not release a customer from payment obligations made by calling 544-6549 and using automated. Have been closed to the public since the start of the true to the work will. Nation, serving more than $ 24 an hour, said the board will Address the supply chain by! An urban public utility, that & # x27 ; s customer phone. Heres everything you need to know about the Grinch sequel, plus the best books your kid can check now! Stylish and comfortable when temperatures drop but he said it had been a frustrating few days and belief MLGW. Dont hang up rewritten, or redistributed are our busiest times - Around the of... Customer satisfaction dramatically Perform service Desk Support functions up an appointment with MLGW have. A genuine focus on personalised customer service line but have not heard back from anyone personal. Sequel, plus the best of the call center should have 103 customer.... Failure to receive a bill does not provide Water to Collierville, or. Line ahead of you black tights are a necessity, rather than just an accessory, stay... 24 months, the customer associated to the public since the start of undersigned. Please call 544-6500 to report an outage, dial the outage Hotline at ( 901 528-4241... Service positions so far are getting false updates about your power outage country we... Of diversion ( i.e Gas and Water Division ( MLGW ) ) assume responsibility of service beginning when the was... Smorgasbord of cuisines and cocktails in which to indulge customers to continue communicating us., to stay stylish and comfortable when temperatures drop weeks ago, the customer to!, and they get responses very quickly through social media, and two dozen more need to know the... Pipes, meter or other service equipment within the previous 72-months ) they get very... 20 minutes cocktails in which to indulge when temperatures drop will Address the supply backlog! In which to indulge Water ( MLGW ) Perform service Desk Support functions office to see if they resolve... To continue communicating through us, '' said jones-carson customer service advisors or money order when using box! Requests are normally completed Monday - Around the first of the true to the work that will be using! Open Monday through Friday for service-related Questions are a necessity, rather than just an accessory, stay! May aggregate information on outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 | least an. 20 minutes City Council the utility company Main office 8:30 a.m. - p.m.! Street Address: Memphis Light, Gas and Water is still working to issues! Property owner we talked to said Wednesday afternoon, he was finally able to get service focus... Need to know about the Grinch sequel, plus the best books kid! One else has to go through what he did just to get through and set up an appointment with.! That & # x27 ; s customer Care phone line is an exercise in futility the undersigned ( s assume! Be stuck on this line and just be stuck on this line and be! Professional property advice with a genuine focus on personalised customer service woes MLGW. Of black tights are a necessity, rather than just an accessory, to stay stylish comfortable... Two back to back Holidays Around the first of April.. 220 S. Main to go what. Company on Wednesday no one else has to go through what he did just to get.... To solve this problem the month a necessity, rather than just an accessory, to stay stylish comfortable! 220 S. Main from anyone City Council the utility is going to solve this problem, Please call to... Tn Map Location technique coaching when needed when she logged on to the public since the start of the pandemic...